FAQ's

We would like to answer all your questions. If your question is not answered, please feel free to contact us via the Contact page. 

Delivery

What is the delivery time?

Our Premium Delivery is between 1-3 working days in the Netherlands.

Our Premium Delivery of other European countries are 2-5 working days.

What is the status of my purchase?

When we receive your purchase, you will first receive a confirmation of the order in your email and we'll pick your order with care and love.

We will send you another email when your items are on your way.

If you have more questions about your order, you can Contact us.

Where can I find the Tracking Number?

You can find out where your Mulberry purchase is through the confirmation email, with the provided Tracking link, or find the Tracking number in your account.

Returns

What is the Return Policy?

You can freely return your Mulberry silk items within 30 days if unworn and in perfect condition.

Any gifts must be returned.

More info about the labels for returns is found on our Returns page.

We will process your return within 14 days.

I have received the wrong item. How can I get the right item?

Sorry! We made a mistake with picking your order. We kindly ask you to contact us and we'll help you as soon as possible.

My returns have not been processed.

We gladly will investigate if a return has not been processed.

We kindly ask you to contact us through our Contact form

When will I get my refund?

When the returns are approved, you will get your money back within 10 days through the same payment method you used to purchase the items.

Quality & Safety

Are the items clinically tested?

Yes! All our Mulberry silk items are free from harmful substances and have a OEKO-tex certificate. You can find the label within the pillowcases to scan through the QR-code.

Can I use the items with problematic skin/allergies?

Yes! All our items are hypoallergenic and gentle for your skin. Mulberry silk has been scientifically proven to reduce skin and hair issues.

Are the items safe for children?

Yes! All our items are extremely gentle for everyone's skin.